Refund & Cancellation Policy
Last Updated: August 30, 2026
At uBook, we sell digital products, including eBooks and other downloadable or digitally accessible content.
Please read this Refund & Cancellation Policy carefully before making a purchase.
1. Digital Products
All products sold on uBook are digital products unless explicitly stated otherwise.
Digital products may be delivered through:
- Instant download
- Your uBook account
- Secure download links
- Other digital access methods
Because digital products can be accessed, downloaded, copied, and retained, they cannot be returned in the same way as physical products.
2. No Refund After Successful Delivery or Download
Once a digital product has been successfully delivered, accessed, or downloaded, the purchase is generally final and non-refundable.
This policy exists because digital files cannot be returned after delivery, and access to the content may remain available even if a refund is issued.
Customers are therefore encouraged to carefully review:
- Product titles
- Product descriptions
- Product details
- Available previews or information
before completing a purchase.
3. Cancellation
Orders for digital products may not be cancellable once payment has been successfully processed and the product has been delivered, made accessible, or made available for download.
If a payment is still pending and no digital product has been delivered, you may contact us to request assistance.
Cancellation requests will be reviewed based on the status of the order and applicable law.
4. Technical Delivery Issues
If you experience a genuine technical issue, such as:
- You were charged but did not receive access to your purchased product
- A download link is not working
- A technical error prevents access to the purchased product
please contact our support team.
We will make reasonable efforts to resolve the issue by providing access again, repairing the delivery method, or offering another appropriate solution.
A technical issue does not automatically result in a refund.
5. Duplicate Payments
If you believe that you have been charged more than once for the same product due to a payment processing error, please contact us with relevant transaction details.
Verified duplicate charges may be reviewed and handled appropriately.
6. Unauthorized Transactions
If you believe that an unauthorized transaction has occurred using your payment method, please contact your payment provider and notify us as soon as possible.
We may cooperate with payment processors and relevant authorities where necessary to investigate legitimate cases of unauthorized transactions.
7. Exceptions Required by Law
Nothing in this Refund & Cancellation Policy is intended to exclude or limit any consumer rights that cannot legally be excluded under applicable law.
Where a refund or other remedy is legally required, we will comply with applicable legal requirements.
8. Contact Us
If you have questions or require assistance regarding an order, please contact:
uBook
Email: refund@ubook.top